Informed Consent and Privacy – Pixel Envy
Informed Consent and Privacy – Pixel Envy:
Meta is probably one of the more agreeable players in this racket, too. It hoards data; it does not share much of it. And it has a brand to protect. Data brokers are far worse because nobody knows who they are or what they collect, share, and merge.
This is a point that I have made in the past: while the big companies like Meta get a lot of attention (and rightly so) data brokers further down the advertising food chain do a lot, lot worse things. That’s not to say “do nothing about Meta”, but it’s an important point to note.
Did IQs drop sharply while I was away?
AppleInsider: –"EU's antitrust head is ignoring Spotify's dominance and wants to punish Apple instead":
Speaking to CNBC the EU's Margrethe Vestager said her office was continuing to investigate Spotify's complaint that it is being prevented from reaching its audience. Spotify is currently the leading music streaming service in the world, while Apple Music is variously in fourth or fifth place.
Repeat after me: Spotify is not a gatekeeper. Apple is. Special rules apply to gatekeepers to stop them using their market power in one area to distort a free market in another.
This is not rocket science, and I'm at the point where I think if a journalist is getting it wrong, they're simply propagandising for Apple, Meta, or Google.
Ten Blue Links, “my, how you have changed!” edition
1. Four years is a long time in tech punditry
I'm going to break one of my self-imposed rules and include a link to a piece I wrote, on how John Gruber's attitude towards Meta's privacy-violating monopoly has changed over the past four years. You can work out what changed John's mind. I couldn't possibly comment.
2. Why we do reviews
It's not for of the companies whose products we look at. Back when I was starting Alphr, MKBHD was one of the reviewers we looked to as the gold standard: approachable, accurate, personal. Nothing has changed on that score, he's still superb at what he does.
3. This week's “no”
4. The rot economy is real
Ed Zitron has been writing so much good stuff lately, and this piece delivers. As he notes, venture capital doesn't reward “good” companies – it rewards companies that can be profitably flipped. The system is broken.
5. Tesla was always a bubble stock
The Wall Street Journal does something that's long overdue and has a look at the inside story of Tesla's fall to earth. Technology companies are often valued by their potential for future growth, and Tesla was no exception. But at one point it was also valued at more than the rest of the car industry put together. That's well beyond potential future profits and into bubble territory – unless you believe that at some point in the future, Tesla would have had a monopoly on cars. Now, of course, it faces competition, and unsurprisingly, the traditional carmakers build better quality vehicles than Tesla, and the Chinese companies build them cheaper AND better. Even Elon Musk's ability to make himself the main character every day isn't going to save them.
6. The internet is broken
“Your Uber driver is lost because his app hasn’t updated and keeps telling him to turn down streets that no longer exist. You still give him five stars.” File this under “I wish I had written it.” Brilliant.
7. There is no EU cookie banner law
No, really, there isn't. I think the biggest mistake of GDPR was not being tough enough.
8. CEOs are just as dumb as everyone else
Just as likely to fall for conspiracy nonsense, just as likely to repost it. And in tech, they're terminally online, too, which makes them even more likely to fall for bullshit.
9. Welcome to the new feudal era
If you want a clear explanation of how and why we are falling back into feudalism, Cory has you covered. This is why the EU DMA is so important: it's an attempt to wrestle us back from the edge of rentiers and liege lords and into competitive markets again.
10. Nilay
If MKBHD was one of our touchstones when building Alphr, The Verge was the other. This is a great, long interview with Nilay Patel, AKA the smartest man in tech journalism. If you're in any kind of journalism, you should read it.
What a difference four years makes
John Gruber in 2020 on the tracking industry led by Facebook:
The entitlement of these fuckers is just off the charts. They have zero right, none, to the tracking they’ve been getting away with. We, as a society, have implicitly accepted it because we never really noticed it. You, the user, have no way of seeing it happen. Our brains are naturally attuned to detect and viscerally reject, with outrage and alarm, real-world intrusions into our privacy. Real-world marketers could never get away with tracking us like online marketers do… Just because there is now a multi-billion-dollar industry based on the abject betrayal of our privacy doesn’t mean the sociopaths who built it have any right whatsoever to continue getting away with it. They talk in circles but their argument boils down to entitlement: they think our privacy is theirs for the taking because they’ve been getting away with taking it without our knowledge, and it is valuable. No action Apple can take against the tracking industry is too strong.
John Gruber in 2024, on the EU's actions which limit Facebook's ability to track users:
What makes this all the more outrageous is that many major publishers in the EU use this exact same “pay or OK” model to achieve GDPR compliance — and none offer a free alternative with non-targeted ads. Don’t hold your breath waiting for Der Spiegel to offer free access without ads. Christ, they don’t even let you look at their homepage without paying or consenting to targeted ads. And Spotify quite literally brags about its ad targeting. But Spotify is an EU company, so of course it wasn’t designated as a “gatekeeper” by the protection racketeers running the European Commission… They’re not saying “pay or OK” is illegal. They’re saying it’s illegal only if you’re a big company from outside the EU with a very popular platform.
I wonder what happened to turn John's attitude from “no action Apple can take against the tracking industry is too strong” to defending Facebook's “right” to choose how it invades people's privacy? Or is he suggesting that a private company is entitled to defend people's privacy, but governments are not?
And John's second point about Spotify fundamentally misunderstands the nature of antitrust law in general and the EU gatekeeper system specifically. In competition, actions which are legal when you're not a monopoly become illegal when you are a monopoly.
In particular, Apple – and Facebook – are gatekeepers because they “are digital platforms that provide an important gateway between business users and consumers – whose position can grant them the power to act as a private rule maker, and thus creating a bottleneck in the digital economy”. Spotify is not in that position. Der Spiegel is not in that position. Different rules apply – as they do to Tidal (not an EU company), and of course to the New York Times.
This really is not difficult to understand.
But underneath this in part is John's feeling that EU antitrust law is all an EU conspiracy to attack American companies. That would be news to Daimler, fined over a billion euros for an illegal cartel. It would news to Scania, fined 880m euro. To DAF, fined 715m euro. To Phillips, fined 705m euro. And so on. The EU fines European companies big sums of money all the time for breaking competition law.
The entire point of the EU is to create single, competitive markets. It does not allow big companies to “own” markets because free markets (in the EU's eyes) are good, and privately owned ones that allow big companies to stop being capitalists and act like feudal lords are bad. Facebook, Apple, and the rest have been doing this in digital for a long time, and the EU has decided it's going to stop.
On the fine art of technology reviews
Nearly thirty years ago I reviewed my first product. It was a Lexmark solid ink inkjet printer, created for designers to do lower-cost but higher quality proofs than were possible on the regular inkjets, expensive colour laser printers, or super-expensive Chromalin machines of the time.
Its launch was also the first press conference I went to. I remember nothing of the event, but I do distinctly remember meeting some of the trade press journalists from the magazines about printing (trade press was VERY large) who promptly took me down the pub. I spent a happy couple of hours getting paid to drink in the middle of the day, and realised I had found my ideal job.
I have no idea how many products I have reviewed over the years, but it’s likely to be several hundred single reviews and even more if you count group tests. All of which makes me think that I know a bit about reviewing.
Unlike Daniel Vassallo:
“First, do no harm” is not a principle that can or should ever be applied to reviews. “First, tell the truth about the product”, on the other hand, is absolute the reviewer’s mantra. You owe nothing to the people who made the product. You owe everything to the people who might consider spending their hard-earned money on it.
Ben Thompson hits the nail squarely on the head:
“Who, though, is to blame, and who benefited? Surely, the responsibility for the Humane AI Pin lies with Humane; the people who benefited from Brownlee’s honesty were his viewers, the only people to whom Brownlee owes anything. To think of this review — or even just the title — as “distasteful” or “unethical” is to view Humane — a recognizable entity, to be sure — as of more worth than the 3.5 million individuals who watched Brownlee’s review.”
Vassallo has taken something of an online beating for this. The idea that telling the people who ultimately pay your wages – those who read your content or watch your videos – the truth about a product is “almost unethical” is indicative not just of Vassallo’s views, but those of the tech executives who have grown up in the last 20 years. The fact that the Humane AI Pin is a lemon is not MKBHD’s fault.
But Vassallo is really just expressing a view that’s part of the present Silicon Valley/venture capital paradigm. Why make a great product when you can make a so-so product and erect moats which turn into monopolies, locking customers in? The Rot Machine is real, and once you buy into it as a business model is not love of great products but a mastery of the mechanisms of stopping people going elsewhere. Customers become users, and who owes users anything? They just use what you supply, and should be grateful for it.
What technology companies hate is that good reviewers have power. And they wield that power not for the company’s investors and shareholders, but for the people who have to work hard and earn money to buy their products. Excellent reviewers can even end up helping improve the products, as Walt Mossberg often did:
“XM is only one of dozens of companies that have redesigned products in response to Mossberg's unsparing criticism. RealNetworks overhauled its RealJukebox player. Intuit revamped TurboTax. Mossberg even forced Microsoft to scrap Smart Tags, which would have hijacked millions of Web sites by inserting unwanted links to advertisers' sites. Few reviewers have held so much power to shape an industry's successes and failures.”
No wonder this generation of tech entrepreneurs would rather that reviewers shut up and gave them four stars.
Ten blue links, it's been a while edition
Yes, it really has been a while. Sorry about that: I started a new job and have been knee-deep in the glorious moment called "the first couple of weeks", when all things are possible and there needs to be much planning. But here we are again, and I'm going to resume normal service from next week.
1. The AI hype machine rolls on and on
David Gerard spent a good deal of time debunking the crypto hype machine, and he's turned his eye to AI, with predictably good results. The use cases of crypto always seemed to fall into one of two categories: things which actually had no use to anyone apart from people investing in crypto, and things which were already better served by existing technology. I think there are some legitimate interesting uses for LLMs, particularly when they're used as conversational interfaces to existing pools of data rather than do-everything content creation machines. But their problems are many.
2. The UK CMA is doing terrific hidden work
As Cory Doctorow has noted many times, the UK Competitions and Markets Authority (CMA) and its digital markets unit is "arguably the most technically proficient regulator in the world" and it uses its skills and knowledge a lot to help other antitrust regulators. The degree to which regulators are working together to solve problems which otherwise wouldn't be fixable shouldn't be underestimated, and a good example of that came this week with a CMA presentation to an antitrust conference in Washington DC. We all feel that the nascent AI market is already being dominated by large tech companies, but the CMA has actually done the work and found that Amazon, Google, Microsoft, and Meta have already effectively carved up AI in ways which are probably anticompetitive now, and will definitely be in the future.
3. Repairable products in "not sucking" shock
Fairphone has released the Fairbuds, a set of ear phones which focus on being as repairable and recyclable as possible, and it turns out they're pretty good. One of the great lies of tech over the past few years is that small, tightly integrated products have to be glued together and almost impossible to fix if they go wrong. Companies like Fairphone, of course, have already demonstrated that isn't true, but it's remarkable how, faced with new laws which encourage repairability, companies which previously made shitty throwaway products are now finding new ways to fix them if they go wrong.
4. Laws work, shock, horror
Really odd that Apple makes no mention of the Oregon law against parts pairing which has clearly led to their “decision” to “allow” used parts in repairs.
5. Got to love juries
One of the rights of juries which the government would love to remove is the ability to bring in a “perverse verdict” (known in the US as jury nullification), where the accused is guilty, but the jury decides not to convict. That's basically what the jury did for Blyth Brenthall, accused of "possessing articles to commit criminal damage", which is one of those laws that governments love because it's basically vague enough to catch anyone.
6. Software harm
As Baldur points out, we ban harmful products all the time. Why should software be different?
7. Why I don't (want to) use Windows, part 889
Microsoft really really really wants you to use Edge. And if you would rather not use Edge, it is going to make you use Edge anyway.
8. Vice: "a fucking clown show"
Such a good article about a company that always smelled bad to me.
9. Britain is so bad even the NYT has noticed
"High levels of employment and immigration, coupled with the enduring dynamism of London, mask a national reality of low pay, precarious jobs, and chronic underinvestment. The trains are late. The traffic is bad. The housing market is a joke. “The core problem is easy to observe, but it’s tough to live with,” Mark Carney, the former governor of the Bank of England, told me. “It’s just not that productive an economy anymore.” Yeah, and that doesn't even scratch the surface.
10. With Elon Musk, does the good outweigh the bad?
No.
Antitrust, Meta, Apple and more
John Gruber: More on the EU’s Market Might:
If they follow through with a demand that Photos be completely un-installable (not just hidable from the Home Screen, as it is now), this would constitute another way that the EC is standing in as the designer of how operating systems should work.
A lot of commentators seem to have the same issue as John: that it’s weird that a governmental body can or should define how products should be designed.
But governments mandate how products are designed all the time, and not just in the EU. Take another market which is pretty big: cars. All cars have to feature safety equipment, which varies from region to region but will broadly include everything from seatbelts to crumple zones. Cars have rules for emissions, for fuel efficiency, all of which are designing how a car should work.
John then kind of hits the nail on the head:
Why stop there? Why not mandate that Springboard — the Home Screen — be a replaceable component? Or the entire OS itself? Why are iPhone users required to use iOS?
To which the obvious answer is why indeed?
I paid Apple £1099 for my last iPhone. It made a handsome profit on it, probably between 30-40%. At that point, Apple should no longer be able to stop me from doing what the hell I want with the product I purchased. So yes, the fact that it does exactly that is problematic.
Apple doesn’t do that on the Mac I’m typing on. Why should it have that level of control over the iPhone I bought?
And yes, I know the “well you bought an iPhone and you knew that was part of the deal ha ha” argument. That argument is weak, because people's needs evolve and what people want evolve. Maybe now I'm super-happy with the way that Springboard works. And perhaps in a year's time Apple will introduce a new version, which sucks. But I won't be able to replace it with a third party alternative, despite the phone being a year old, despite it being perfectly good.
Because, of course, I don't own my phone, despite that money I paid for it, despite that margin Apple got.
The EU isn't just concerned with today. It's really taking Steve Jobs’ advice and listening to the Wayne Gretzky quote: it’s skating to where the puck is going, not where it’s been. Its aim is to ensure that two very large companies don’t own the market for smartphones to such a degree they can determine everything that happens in those markets, to their advantage. The EU is a capitalist body: its obsession is keeping markets open, and it will do anything it needs to do to make sure that happens. They can act now, or they can act later when the adjustments required – both for big companies, third parties and consumers – would be far greater.
The obvious solution would be for the European Commission to pass a law banning targeted advertising. But I suspect they haven’t done that, and won’t, because so many publishers in the EU use targeted advertising (along with “pay or OK” subscription offerings). They don’t want to eliminate all targeted advertising, just Meta’s (and Google’s), but that’s hard to put into written law while claiming not to be targeting very specific American companies.
The EU prefers not to ban products outright. Remember, it’s a capitalist body. It loves markets! But it’s not like it hasn’t pushed targeted advertising hard to try and get the balance between a useful product and people's privacy. Laws affecting it include:
- the ePrivacy Directive (Directive 2002/58/ED).
- a little thing called the GDPR (Regulation (EU) 2016. You may have heard of it.
- the eCommerce Directive (Directive 2000/31/EC).
- the Unfair Commercial Practices Directive (Directive 2005/29/EC).
- the Directive on Misleading and Comparative Advertising (Directive 2006/114/EC).
- the Audiovisual Media Services Directive (Directive (EU) 2018/1808).
- the Consumer Rights Directive (Directive 2011/83/EU).
It’s not like the EU hasn’t investigated targeted advertising, and (unfortunately in my view) the issue isn’t targeting in itself but the ways Meta (and separately Google) have been implementing it. This is the point that John highlights Thierry Breton making:
But the DMA is very clear: gatekeepers must obtain users’ consent to use their personal data across different services. And this consent must be free! We have serious doubts that this consent is really free when you are confronted with a binary choice. With the DMA, users who do not consent should be provided with a less personalised alternative of the service, for example financed thanks to contextual advertising. But they do not have to pay.
The EU told Meta explicitly that its contract with users was a problem. Rather than change the contract substantially to stop violating the law, it chose to offer a different contract for paying customers. The point isn’t that a paying option is or is not popular: it’s that Meta has tried to evade what the courts have explicitly told them to do.
As American companies are learning, the EU does not like companies that try and do an end run around the law. This appears to have dawned on Apple, which has already – in the space of a few weeks! – widened its plans to comply with the DMA and DSA. Perhaps not enough, which is why the EU is investigating them. But the mood from Apple has definitely started to change from sullen evasiveness to being more open to compliance. It's not yet at the point of working to make a good compliant product for its customers, but it's getting there.
One other point of course: Breton’s comments are demanding that Meta implement a system in a way similar to that which Apple forced them to do on iOS. App Tracking Transparency made Meta, and all other app makers, ask if the app could track them – and Apple didn’t give a damn that it would cost Meta $10bn. Apple also wouldn’t have accepted an opt-out where Meta charged you if you opted out of ATT. John’s argument seems to be that it’s fine for Apple to do things to protect the privacy of its customers, but it’s not OK for the EU to do the same for everyone.
Consider too that if Meta goes along with this interpretation by the EC of the DMA’s requirements, and offers a vastly-less-lucrative free-of-charge option to use Instagram and Facebook without targeted ads in the European Union, there’s nothing to stop regulators and legislators around the world from demanding the same. Conceding to this might mean not just generating only a fraction of Meta’s current revenue in the EU, but generating only a fraction of its current revenue worldwide.
To which I can imagine Breton giving something of a gallic shrug. Because, again, the point of the EU – its very purpose – is to ensure that markets are free and open. The idea that a single company should determine what markets can and cannot be open is an existential threat to the EU.
Breton — after casting a stink eye at Google for presenting its own hotel, flight, and shopping recommendations in web search results, and at Amazon for promoting its own Amazon-branded products (a shocking practice for a retailer — good luck ever finding Kirkland products at Costco, Up & Up at Target, or, say, Ol’ Roy dog food at Walmart, right?)…
Let’s just pause at this point and remind ourselves that Google has 91.62% of the search engine market, and repeat – again – that the rules of what you can and can’t do as a business change when you have a dominant market position.
(Aside: the FTC and other antitrust bodies are, in fact, casting their eyes on the likes of Walmart too. And in Europe, many retailers and non-tech companies have fallen foul of antitrust rules. It’s not just about tech.)
On to our scheduled programming:
Turns out, though, that actual users don’t agree that removing longstanding features from Google search results is somehow for their benefit. I’m guessing they’d see even less benefit if entire popular services and products are removed from the EU market.
Leaving aside that John is linking as “proof” to a Reddit thread with precisely nine comments on it, most of which are from US users and none of which sound particularly outraged, this misses the point of antitrust action entirely, doubly so in the EU. So, for what feels like the 900th time, I’ll explain it:
The point of antitrust action is to ensure that markets remain competitive, because over time competition spurs innovation and ensures prices are optimal.
That’s it. That’s all. It’s not about immediate prices – although over time, competition lowers them. It’s not about “making customers happy” – although, over time, competition leads to happier customers, because it spurs innovation.
It’s understandable that people with a American view of antitrust based on recent history might not get this. The focus in US antitrust since the early 1980s has been on prices, thanks to the noxious influence of Robert Bork. In Borkian antitrust, all that mattered was prices, and, in his weird head, monopolies led to lower prices for consumers. That this went against pretty much every economic theory since (and including) Adam Smith didn’t matter.
Thankfully US antitrust bodies appear to have cottoned on to how bizarre Bork’s approach was and are abandoning it. But if you haven’t been paying attention to antitrust history and have grown up since Reagan, you probably don’t understand the change.
In a footnote, John notes this:
One obvious solution would be to show more ads — a lot more ads — to make up for the difference in revenue. So if contextual ads generate, say, one-tenth the revenue as targeted ads, Meta could show 10 times as many ads to users who opt out of targeting. I don’t think 10× is an outlandish multiplier there — given how remarkably profitable Meta’s advertising business is, it might even need to be higher than that. But showing that many ads would be such a bad experience that I suspect it would land Meta right back where they are today with the paid subscription option, with the EC declaring it non-compliant because users don’t want it.
And here’s the thing: that’s fine. It’s fine because, instead of having a business model reliant on invading people’s privacy, largely without their consent or even any kind of transparency, Meta would be forced to compete without doing those things. It would be forced to make a product which respected people as people, instead of exploiting its undoubted market power.
I am totally fine with that.
Maybe 10 ads would be enough to maintain its current level of profits. And maybe that would make users unhappy. And maybe then another company would come along and offer a similar service with five ads, and people could choose to use it because it’s a better experience.
And that might push Facebook to make its service more efficient, or lower its margins, so it could offer five ads too. Perhaps it could charge a higher price for them because it found technical ways to do better targeting while staying within the bounds of the law. Or maybe Facebook would die and be replaced by something else, just as MySpace, FriendFeed, and all those other early services fell by the way side because they weren’t as good an experience as Facebook.
That’s how competition works. Not by lock-ins, tying, bundling, “walled gardens” (that you can’t easily leave). All of those things are symptoms of a market out of control. The EU, which up till now has mostly confined itself to measures like GDPR which just ameliorate the symptoms, has decided it’s going to try curing the disease itself.
Ten Blue Links, Country Life Edition
Currently holed up in Suffolk. And I almost got away without mentioning Apple…
1. The Atlantic gets it
AI "will change the way people find us, it will change all the architecture of the media business, and we’ve got to figure out how to continue to succeed in it,” says Nick Thompson, CEO of The Atlantic. And he's absolutely right. He's also right to focus on high-quality writing, because one of the things which AI means for publishers is no more mass-market cheap traffic.
2. Twenty five years
Meanwhile Sam Bankman-Fried is going to prison for 25 years, and Molly White wrote a great piece in The Guardian pointing out that, in real terms, nothing in the industry has changed. The only lesson that people in the crypto world learned was "I'm smarter than Sam so I won't get caught".
3. The decline and fall of Elon
I've noted before that the main reason Elon Musk wanted to borg OpenAI into Tesla was he knows that the car company is moving beyond the point at which it will be regarded as a "growth" stock, and he needs to maintain its massive and entirely unwarranted share price. Ed Zitron wrote a great article on Musk's finances which, I think, backs up that point: Musk is almost entirely dependent on Tesla's share price for his wealth, because he has a lot of loans secured against Tesla stock. If Tesla starts to be valued as what it it – a mid-tier company in a much more competitive market – he could soon find himself with debts he can only sustain with difficulty.
4. Britain is so screwed
I have some sympathy with Labour's constant refrain that there's "no magic money tree". The point isn't that the government can't invest: it's that fourteen years of Tory mismanagement has left virtually every part of public infrastructure in desperate need of investment. Schools, transport, NHS, higher education: you name it, it's basically been run down, sometimes for idealogical reasons and sometimes because of sheer ineptitude. The week, it's water taking a turn, and Adam Almeida wrote a lovely piece about the absurdity of London's water being run for the benefit of Canadian pensioners.
5. Masters of the universe, apparently
Speaking of Sam Bankman-Fried, it's well worth reading this 14,000 word hagiography of him which appeared on the website of Sequoia, one of the idiot VC firms that tried to hype FTX stock, just a few short months before the whole thing collapsed. These are people who are so smart that when SBF appeared on a call playing League of Legends and giving the most basic answers to questions, they decided he was a genius. "I LOVE THIS FOUNDER" indeed. And these people think they're smart.
6. AI loneliness
There's a lot of really interesting research starting to appear about the second-order effects of the adoption of LLMs (and AI more broadly). I'm generally a long-term optimist, but there's a plethora of societal effects which are less predictable and will need to be taken into account. This paper looks at how using LLMs (or "AI chatbots" as they call them) affects the social lives of students. Well worth a read.
7. Amazon spends a lot of money
One hundred and fifty billion dollars, in fact, on datacentres intended to provide the cloud and AI services of the future. All of which points to one conclusion: where the personal computer revolution rewarded the individual, the cloud computing and AI booms put the power firmly back into the hands of companies capable of raising vast amounts of capital. We're entering a feudal era.
8. Frank Sinatra has a cold
You have all read this, right? If not, do so now and enjoy what good magazine writing looks like.
9. Speaking of classics
Another one to spend some time reading: Wired's nearly 50,000 word piece from 2000 about the Microsoft antitrust trial. So much good stuff in this.
10. And speaking of feudalism and classics…
This article by Bruce Schneier from 2012 notes the similarity between the way that some commentators think about computer security and feudalism: you are expected to pledge your allegiance to one of the big companies like Apple, Google or whoever if you want to be secure from "the bad guys" out there. But sooner or later, King Richard wanders off and King John arrives in his place…
Weeknote, Sunday 24th March 2024
BOY that was a week. You might have noticed that I didn’t write a weeknote last weekend… well there’s lots of things going on at the moment that I can’t really talk about too much. I’ll no doubt have more to say about that some time soon, but in the meantime it just means that my time has been a bit fractured.
This week also saw me start a new job, as interim head of content at Russell Publishing. Russell – or RPL as everyone calls it internally – is a business to business publisher going through some change, and I’ve been brought on board to help develop some new content strategies and mentor the content team. I’m going to be with them for nine months, which I think should be enough to get the job done, and I’m only doing four days a week so I can continue to have enough time to work on some fiction and some other small projects.
It was slightly odd being back in a business environment after a few months where my time was basically my own. I’m only in the office two days a week (the company is staunchly hybrid, which is good) but it’s the first time for several months that I’ve been working around people like that.
To make things more fun, after my first day in the office – induction on Monday – I came home feeling really under the weather, shivering and aching, so I had to phone in sick on Tuesday. Great start! Not QUITE how I wanted things to go. But we go again this week, and it was nice to meet my direct reports.
What I’ve been writing this week
You might have noticed that the US Department of Justice is taking Apple to court. I know, it’s very much gone under the radar.Antitrust cases are just wonderful for journalists. When Microsoft was going through its cases with the DOJ and European Commission, back in the late 90s and early 00s, I spent quite a bit of time writing about it. So it seemed natural to write something which drew on that experience in terms of the expectations of the kind of stuff you’re going to read and the process it will go through.
I also had to write a post which – horror of horrors – disagreed with something Walt Mossberg had written. Walt is one of my technology journalism heroes. He basically defined the best way to write about technology products at a time when national newspapers really didn’t take computers seriously as something that needed reporting on.
What I’ve been reading this week
This has been that rarest of things: a two-book week. They were, though, two volumes of the same work: Dream Makers by Charles Platt. It’s a set of interviews with science fiction writers, originally published in 1980, and updated by Platt with more historical context – basically what happened next to each author.Apart from some annoying typos and unpleasant formatting (Platt is self publishing the ebook versions) it’s well worth the couple of quid each one will set you back. Everyone is in here, from Asimov and Clarke to members of the New Wave. Even L Ron Hubbard is there.
A History of United States v. Microsoft – Pixel Envy
A History of United States v. Microsoft – Pixel Envy:
In other words, how much is it okay for a first party to advantage themselves over third parties? If there is a line, where should it be, and who should establish it? There is obviously deep resistance to government intervention among the industry and its commentators, but there is also little incentive for operating system vendors to restrain themselves from prioritizing their own products and services. Gates, at this time, could not articulate any reason why Microsoft should not follow any competitive path it chose, even if that meant doing things third-party developers could not.
And that, of course, is exactly where Apple is now. What limits would Apple set themselves? There are none, that I can see.
Sky falls in, Walt Mossberg may be wrong
Over on Threads, Walt Mossberg has commented on the Apple/DOJ case. First up, if you do not respect Walt's opinions, you're a fool. Walt is one of my tech journalism heroes. That said, I think he's missing a couple of points here.
Walt is correct that the vertically integrated model has been Apple's since the start. But what is permissible when you're a small company or in a nascent market is no longer permissible when you are in a position of market power. And no one doubts that Apple is in a position of significant market power, not least Apple itself.
Second, like most people, Walt is being tripped up by the word "monopoly". The DOJ definition makes absolutely no mention of a percentage: it talks only of "market power". That's why the DOJ's filing is careful to refer to Apple having both market power AND significant market share.
Back to market power. Does Apple have it? Well, Apple has certainly -- publicly -- said so. Remember Apple very happily talking about the $1.1 trillion in developer billings and sales made through the App Store in 2022? As Apple owns that app store, it's almost a dictionary definition of market power being exerted.
And this is another thing which people will get tripped up over: market power doesn't just mean power over the market where you sell goods: it's also about your control of markets adjacent to that.
For example: Microsoft had no market power in PC manufacturing. It didn't make PCs. But it did have huge market power in operating system software, which it could (and did) leverage to control things in PCs to its favour. OEMs didn't have to sign the contract which MS put in front of them, in theory. In practice, they did, even though MS wasn't a part of their market, because of the power Microsoft had in operating systems.
This was one of the new aspects of the Microsoft/DOJ case which, outside academic circles, didn't get noted: it was the first major case which focused on the network effects of having monopoly power in one market could mean in other markets. Although the Clayton Act made tying one product to another illegal, generally that was within the same market, not in adjacent ones.
If you are keen to know more about how the Microsoft/DOJ case redefined some aspects of antitrust, this paper from 2010 is a good read.
Walt notes that he doesn't think there's a right for other companies to use Apple's IP, which is proprietary to them. And he's right, up to now. But in a situation where monopoly power exists, the game changes. Remember that IBM's 1956 consent decree forced it to not only publish technical data freely but also license its patents under fair terms (including some which had to be royalty-free).
This is another case of "what was legal becoming illegal". IBM developed those patents: it's monopoly power meant that it was prevented from using them in a way which would otherwise be legal. And, of course, the IBM 1956 consent decree basically created the PC industry as we know it.
All of this is going to trip many people up. How can a company have market power when it doesn't have a 80%+ share of a market? Why are we talking about third-party developers when Apple doesn't compete (much) against them? Isn't Apple just trying to protect their customers?
I would urge everyone to read The Verge's coverage because they really know their stuff when it comes to legals. There's going to be a lot of opinions (including from me, sorry). But it will be fun: writing tech news while Microsoft/DOJ and Microsoft/European Commission were on was some of the best fun I had as a reporter. Settle in for a long ride.
One final point: currently, we only have a filing. This is not the point where the DOJ starts talking about/showing its evidence. Does the DOJ have a case? Until we (or rather, the judge) sees evidence, anyone who says they absolutely know is wrong.
Disclosure of the evidence is where things REALLY get interesting. And it's also where things get dangerous for Apple because it has carefully cultivated a brand which focuses on being pro-consumer. Documents which show collusion, patterns of bad behaviour, and more could damage that brand. Get the popcorn ready.
A few thoughts on the Apple DOJ antitrust case, from someone who isn't riding his first rodeo
From 1995 through to about 2008, I made my living from technology journalism (we called it “computer journalism” then, because technology really was computer). That means my career almost exactly spans the period of the biggest technology antitrust trials of the lot: United States vs Microsoft, and Microsoft vs European Commission. Most of the original reporting I did was about the EC case (after all, that's my side of the pond) but I did enough reporting and spoke to enough sources to have a decent idea of the nuances of both cases.
Depending on how you look at it, US vs Microsoft (which I'll call “the DOJ case”) was either the last hurrah for a DOJ which had become very reluctant to intervene in anything connected with antitrust that wasn't either a cartel or big merger, or the first case where network effects were regarded as an important question in competition law. But either way, it was one of the landmark cases in technology competition law, as notable as the breakup of 'Ma Bell' or the 1956 IBM consent decree.
So, based on my specific expertise, I can tell you: Be prepared, over the coming months, for some lousy punditry.
Tech commentators (and their audiences) are going to have to learn some history
An entire generation of tech commentators and CEOs have grown up not understanding the history of antitrust in tech, or the impact it had in shaping the industry. And they really don’t understand that without regulatory action in the 1950s to 1980s, their businesses would not exist.
One simple example: why did IBM not buy DOS outright, a move which would have killed the PC compatible before birth and made IBM dominate for longer? Bill Gates would love everyone to think it’s because he was smart and IBM was not. In fact, it’s because IBM was wary of yet another antitrust suit. As Bill Lowe put it, “IBM didn’t want to be seen as dominating the market too thoroughly.”
Similarly, IBM could have bought Microsoft — Gates even offered them 10% of the business, and they could easily have afforded more. In the environment of the past 20 years, where big companies are allowed to buy almost anyone, they would have. Back then, antitrust concerns made it a non-starter.
And now antitrust law is being applied again in the way it has been for most of its existence, commentators and tech execs are finding it really difficult to cope with the change. There’s an irony that Tim Cook appears to be affected deeply. After all, Cook started his career at IBM, and moved on to Compaq - a company that wouldn’t have existed without antitrust law. You would think he would get it.
If you would like to know more about the impact of antitrust on IBM behaviour, I’d recommend reading this paper by Tim Wu. In his conclusions, he looks at what antitrust regulators should learn from the case, and I found this paragraph quite relevant to what’s currently happening:
A similar logic suggests prioritizing Sherman 2 cases where the problem isn’t just competition in the primary market, but where competition in adjacent markets looks to be compromised or threatened. The long cycles of industrial history suggest that what are at one point seen as adjacent or side industries can sometimes emerge to become of primary importance, as in the example of software and hardware. Hence, the manner of how something is sold can make a big difference. In particular, “bundling” or “tying” one product to another can stunt the development of an underlying industry. Even a tie that seems like “one product” at the time the case is litigated, as, for example, software and hardware were in the 1960s, or physical telephones and telephone lines, might contribute to such stunting. If successful, an antitrust prosecution that breaks the tie and opens a long-dominated market to competition may serve to have very significant long-term effects
Expect lots of talk about how previous antitrust action (in particular Microsoft) didn't achieve anything
Views I have heard in the past few years from some widely known pundits:
- Microsoft/DOJ did nothing to change the browser landscape
- Microsoft/DOJ didn't make any difference to Microsoft's ability to “win” in mobile
- Microsoft/DOJ didn't matter because the web
To borrow a phrase from Ben Thompson, these opinions are, to use a technical term favoured by analysts, bullshit. All of them have in common a failure to understand the chilling effects that being under investigation, or under a consent decree, have on corporate actions –– at every level.
In organisations that are under antitrust pressure, ideas that might get put forward are held back, because people would rather not spend the time having them checked through legal and compliance teams. Acquisitions which a company might make don't happen, because it would rather not appear rapacious or that it's stifling nascent competition. And contractual clauses with partners can't be as aggressive in locking them out of doing business in a way which doesn't favour you. That, of course, was one of Microsoft's favourite tricks of the 1990s: the “per processor” licence for Windows, for example, meant that computer makers paid them for a licence on every computer, whether Windows was installed or not.
Microsoft tried to tie Internet Explorer to Windows. It was stopped from doing so by the government, and that made it a lot easier for Chrome to gain traction. As Gates said (and Thompson denies!) the “distraction” of antitrust meant that Microsoft wasn't as focused on mobile as it should have been. The “old” Microsoft would also have used specific means to stop the iPhone being as attractive, such as preventing it from connecting to Exchange servers (something that was introduced in iOS 2, in 2008).
Antitrust action works, in part, not just because of the explicit conditions of a consent decree, but because companies limit themselves. They are afraid of getting back into court, because they know that next time a break-up might be on the agenda.
Expect to see a lot of bad commentary because people don't understand “monopoly power” or market definitions
I have already seen a lot of “the iPhone is not a monopoly!” comments, from people who have been in the business for long enough to know better. Let's put that one to bed straight away: “monopoly power” does not require a literal monopoly share of a market. Here's how the FTC defines it:
Courts do not require a literal monopoly before applying rules for single firm conduct; that term is used as shorthand for a firm with significant and durable market power — that is, the long-term ability to raise price or exclude competitors. That is how that term is used here: a “monopolist” is a firm with significant and durable market power. Courts look at the firm's market share, but typically do not find monopoly power if the firm (or a group of firms acting in concert) has less than 50 percent of the sales of a particular product or service within a certain geographic area. Some courts have required much higher percentages. In addition, that leading position must be sustainable over time: if competitive forces or the entry of new firms could discipline the conduct of the leading firm, courts are unlikely to find that the firm has lasting market power.
This is why the DOJ filing talks about “monopoly power” and how Apple “also enjoys substantial and durable market share”:
Apple has monopoly power in the smartphone and performance smartphone markets because it has the power to control prices or exclude competition in each of them. Apple also enjoys substantial and durable market shares in these markets.
Note the “also”. The DOJ case does not rely on a specific high number for Apple market share: it relies on showing that Apple has significant market power.
But one of the key elements in any antitrust case is the definition of the markets you're referring to -- because defining the market helps understand the degree to which a company has monopoly power. The DOJ filing talks about two markets, hence the title of section E: “Apple has monopoly power in the smartphone and performance smartphone markets”
The DOJ claims that Apple itself says it has a 70% market share in the second one:
In the U.S. market for performance smartphones, where Apple views itself as competing, Apple estimates its market share exceeds 70 percent
I can't locate a source for Apple saying this, but I have no doubt at all that the DOJ can back up both the number, the market definition, and that Apple has said -- publicly or internally -- that it is the market it competes in. Market definitions are so important to antitrust cases that the DOJ just would not have included that statement without evidence to back it up.
(And no, Apple, you can't play it like the market share that's relevant is the global number. You're not going to appear in the Global Court of Justice, it's a United States one – and they tend to only care about what's going on in the US.)
Don't believe anyone who says the DOJ complaint is badly written, unless they are an actual legal expert
Exhibit one, Benedict Evans:
“It still amazes me how sloppy this DoJ filing is. It's Apple's fault that LG and HTC could not compete with Xiaomi, Oppo and Samsung? Google Android phones are outsold by Samsung Android phones… because of iMessage? WTF? Ther's [sic] stuff like this on every page. How did this get out of a drafting session? Everyone at the DoJ should be professionally embarrassed.”
Exhibit two, Rebecca Haw Allensworth, antitrust professor and associate dean for research at Vanderbilt Law School:
“They told a very coherent story about how Apple is making its product, the iPhone and the products on it – the apps — less useful for consumers in the name of maintaining their dominance… This is just a more plausible story about consumers, [making it] as a legal matter, a stronger lawsuit.”
Well, I just don't know who to believe here – what do you think?
Ten Blue Links, AI is bad now edition
First up, apologies that there's been no long form post this week. I've had some family stuff which had to take priority over writing. Normal service should be resumed from next week.
And now on to the good stuff…
1. The last refuge of the desperate media
Ahh, low rent native ads — the kind that are designed to fool people into clicking by appearing to be genuine user or editorial posts. Always a sign that a company is desperate for revenue, any kind of revenue, and never mind the longer-term implications on quality. Now, why would Reddit want to do that?
2. Repeat after me: AI is not a thing
More specifically, AI is not a single technology, and what we talk about in the media as “AI” is, in fact, quite a limited, relatively new tool coming out of AI research — the Large Language Model, or LLM. Why does this matter? Because (how shall I put this?) less technically educated executives are likely to read articles like this one, about the successful use of AI in the oil industry, and think that they need to jump on the AI bandwagon by adopting LLMs. These are two very different things: Robowell, for example, is a machine learning system designed to automate specific tasks. It learns to do better as it goes along — something that LLMs don't do.
3. Tesla bubble go pop
The notion that Tesla was worth more than the rest of the auto industry combined was always bubble insanity, and it looks like the Tesla bubble is finally bursting. And this, of course, is why Musk is grabbing on to AI and why he proposed OpenAI merge into Tesla: AI is the current marker for a stock to end up priced based on an imaginary future rather than its current performance. Musk needs to inflate Tesla again, and just being an EV maker won’t now do that.
4. This is fine
I'm almost boring myself now whenever I post anything about the era of mass search traffic for publishers drawing to a close. But then someone comes up with a new piece of researching showing an impact of between 25-60% traffic loss because of Google's forthcoming Search Generative Experience. The fact that Google effectively does not allow publishers to opt out of SGE — you have to opt out of Googlebot completely to do so — should be an indication that Google has no intention of following the likes of OpenAI in paying to license publisher content, too. And I think the SGE is just the first part of a one-two punch to publisher guts: computers and how we access information is going to become more conversational and less focused on searching and going to web pages. As that happens, the entire industry will change, and it could happen faster than we think.
5. Feudal security
I often link to Cory Doctorow's posts, and it's not just because he's a friend -- it's because a lot of the things that he's been talking about for years are beginning to be a lot more obvious, even to stick-in-the-muds like me. This piece starts with a concept that I have struggled to articulate -- feudal security — and sprints on from there.
6. LLMs are terrible writers
Will Pooley has written a terrific piece from the perspective of an academic on why LLMs just don't write in a way which sounds human. They don't interrogate or question terms (because they have no concepts, so can't), there is no individual voice, they make no daring or original claims based on the evidence, and much more. My particular favourite — and one I have encountered a lot — is that LLMs love heavy sectionisation and simple adore bullet points. I've got LLMs to write stuff before, specifically telling them not to use bullet points, and they have used them anyway. As Tim succinctly put it in a post on Bluesky, LLMs create content which is “uniformly terrible, and terribly uniform”.
7. Craig Wright is not Satoshi Nakamoto
Craig Wright spent a lot of time claiming he was the pseudonymous creator of Bitcoin, and suing people on that basis. Finally, a court has ruled that he was lying. Whoever Nakamoto is/was, he's probably on an island somewhere drinking a piña colada.
8. Google updates, manually hits AI-generated sites
You might have noticed that Google did a big update in early March, finally responding to what everyone had been saying — that search had become dominated by rubbish for many search terms. Smarter people than me are still analysing the impact of that update, but one thing which stood out for me is there was a big chunk of manual actions to start. Manual actions are, as the name suggests, based on human review of a site, which means they are a kind of fallback when the algorithm isn't getting it right. And guess what the manual actions mostly targeted? AI content spam. All the sites that were whacked had some AI-generated content, and half of them were 90-100% created by AI. Of course, manual action is not a sustainable strategy to combat AI grey goo, but it should be a reminder to publishers that high levels of AI-generated content are not the promised land of cheap good content without those pesky writers. If you want to use it, do it properly.
9. The web is 35 years old, and Tim Berners-Lee is not thrilled
The web was meant to be a decentralised system. Instead, it's led to the kind of concentration of power and control that would have made the oligarchs of the past blush. That's just the starting point of Tim Berners-Lee's article marking the web's 35th anniversary, and he goes on to provide many good suggestions. I don't know if they are radical enough — but they are in the right direction.
10. A big tech diet
It's a long-standing journalistic cliché to try some kind of fad diet for a short period of time and write up the (usually hilarious) results, but in this "diet" Shubham Agarwal tried to drop products from big tech companies, and of course, it proved harder than you would think. Some things are pretty easy — swapping Gmail for Proton isn't hard (and Shubham missed out some tricks, like using forwards to redirect mail). But it's really difficult to avoid some products, like WhatsApp or LinkedIn, because there are few/no viable alternatives. That, of course, is just how the big tech companies like it because they long-ago gave up on the Steve Jobs mantra of making great products that people wanted to buy in favour of making mediocre products that people have no alternative to using.
Someone’s post just reminded me about “Will it blend?” and now I want to go back and watch things blending.
Weeknote, Sunday 10th March
Last week we went to see Dune. It's a pretty amazing film, the kind that you just let wash over you and experience rather than trying too hard to intellectualise. You definitely need to have seen the first part, though.
I have some news about work which I will be able to share with everyone next week… yes, I am an international man of mystery. But on Wednesday last week I gave a couple of hours training on video content strategy, something that I am surprised to realise I've been doing regularly for about 15 years. One thing I really enjoy about giving training courses is it makes me realise that I actually know quite a lot about something, and also put it all down on paper.
Because there are too many hours in the day, and because a new version of KDE Plasma is out, I spent some time installing it on my ThinkPad. I had a bit of a play with KDE Neon -- the distribution the KDE team created to showcase the most up to date KDE packages -- but then decided to install the pre-release version of the Fedora 40 KDE spin. I've grown pretty comfortable with Fedora as a distro, and it's close enough to release to be stable.
Things I have been writing
I wrote about the future of search-driven affiliate content. The short version is, I don't think there is one, at least not to the degree that many online publishers are relying on now. In particular, I think the impact of conversation-driven search, which incorporates LLMs to create queries from natural language, will make a big difference.
Meanwhile, this week's ten blue links was a "too much Apple edition", thanks to Apple driving off a cliff while shooting itself in the foot.
Things I have been reading
This has been a slow week for reading. Having completed Burn Book I'm doing the thing I often do, which is to bounce around a couple of different books to see what sticks. I've read a little bit of Steven Sinofsky's Hardcore Software, as well as Plunder of the Commons. Too many books, too little time.
Ten Blue Links, Too Much Apple Edition
It's FRIDAY!
1. Substack now has three million paid subscribers
I left Substack because I didn’t want to stay on a platform which lied about its status as a social network (mates, you have algorithmic recommendations – you’re a social network) or which was relaxed about out-and-out Nazis using it to radicalise people. I wouldn’t recommend it to anyone, but it seems to be doing OK, with three million subscribers in total. Of course, we are in the early stages of a cycle that should be familiar to everyone, where Substack will bend over backwards to get creators on the platform, then at some point pull the rug from under them by giving them less of a proportion of that subscriber money.
2. Why now?
I don’t often link to anything on LinkedIn, which has become the haven for the more serious end of the influencer spectrum, but this post from David Ruddock is an excellent summary of the forces which are pushing numerous online publishers to the brink, and leading to many lay-offs.
3. Meanwhile, The Verge gets it
Pushed down an article about promotions at The Verge was this: “This new leadership team will be tasked with continuing to grow The Verge’s direct loyal audience, a project Patel and Havlak believe to be critical to the future of The Verge’s journalism and business. The Verge has already made considerable progress against this goal in 2023 after an ambitious site redesign in late 2022.” The Verge gets it: the future is direct, loyal traffic rather than one-and-done SEO or Facebook. Everyone, of course, pays lip service to this, but few actually go all out to get it. The temptations of Google are generally too much.
4. How and why Apple gets the EU so, so wrong
You might have noticed that Apple has been acting a little weird lately. Baldur Bjarnason wrote the post I was going to create, which is good as I didn’t have the time. The short version: Apple doesn’t understand that regulating markets and preventing them from splitting away from the single market and into the control of private companies is an existential threat to the EU. The EU was founded to bring peace through a single market. It’s really not going to let Apple, or Google, get away with this.
5. Programmatic, CPMs, and other such barrels of laughs
Josh Marshall at Talking Points Memo wrote something about the state of programmatic revenue, illustrated by the actual numbers from his site. Falling from nearly $1.7m in 2016 to just $75,000 in 2023 is quite the decline. There are many factors involved, and as Josh notes, they have focused much more heavily on subscribers than programmatic, but even so, that’s a lot of money to lose in a relatively short amount of time.
6. “If Steve were alive…”
I’m not generally a fan of the “if Steve Jobs was alive this would never have happened” approach to Apple punditry, but there is something in the view that the current shenanigans with the EU would never have happened if Steve were still around. Make no mistake: Steve Jobs was no saint. But his focus was very much on simply making better products than anyone else. This applied to making an App Store in the first place: anyone old enough to remember the pre-iPhone era of mobile software can remember how dreadful discovery, payment and so on were. Having an App Store was a huge step forward. These days, app stores are the default and everyone makes one – but not on iOS because rather than compete to make the best App Store, Apple has chosen to try and maintain a monopoly for its own financial well-being. I like to think that Steve wouldn’t have done that.
7. No, really you should look at LibreOffice
I have grown to love Paul Thurrott. He was once a bit of a nemesis, and a pugnacious one too. Back in the mesozoic era of blogging, I’m pretty sure I spent a fair few words on some punchy opinions about his articles.
These days, there isn’t that much on which Paul and I don’t see eye to eye. We inched a little closer a few days ago, when he wrote a post about how LibreOffice Writer is a viable alternative to Microsoft Word. And he’s right! If you haven’t looked at LibreOffice for a while, I would recommend you do because it’s basically all the good bits from Microsoft Office without the tying to other Microsoft services, constant nags to move things to OneDrive, and so on. And it’s free.
8. How much do developers already pay Apple?
This should really have been a “APPLE WTF?” special edition. In The Guardian, Alex Hern makes the excellent point that even if you assume developers “owe” Apple something for making great software which makes platforms more attractive to users (I do not think this), then they are already paying out quite a chunk of money. Of course, there’s the $99 developer fee. But developers also need to buy Macs to make iOS/iPadOS apps: someone like Spotify might be spending millions of dollars per year with Apple.
9. Is GenAI’s impact on productivity overblown?
A rare Betteridge’s Law exception: this pretty detailed look from the Harvard Business Review shows that yes, it is overblown. And there are consequences further down the line which businesses should be taking account of. Even summarisation, which you would think was low-hanging fruit for LLM use, is risky.
10. The money is in all the wrong places
I love long form writing, and this piece is just a really nice read. It also makes some serious points: the amount of money that creative people earn has stagnated in actual terms, which means it has declined in real terms. Freelance writing is a good example of this. I’ve done work for publications where the word rate hasn’t inched up in 20 years. I know because I literally have the receipts, as I worked for them back in the early 2000s. Meanwhile, executive salaries in creative industries have… well, let’s just say they aren’t having to sell the second home.
On Apple terminating Epic’s E.U. Developer Account
Daring Fireball: Apple Terminated Epic’s E.U. Developer Account:
I guess Epic is implying that the EU government, not Apple, should have that discretion? They don’t say so, but who else but Apple could have that discretion? But the European Commission isn’t set up for that sort of police work. That’s not how the EC works. The DMA doesn’t say that the EC now runs app marketplaces.
Actually, regulating markets is exactly the thing that the European Union is set up to do – the foundation of the EU as a whole is the Single Market, and anything which threatens to fragment the single market into something smaller, under private control, is to be resisted at all costs.
As Baldur Bjarnason put it in an excellent post recently:
Much like roaming, App Stores let private companies subdivide and control the single market to their own financial gain. When much of the digital economy is taking place on phones, tablets, and various other devices that are largely limited to App Stores, this is effectively ceding the single market to a fragmented market that’s entirely under corporate control. This is against the core operating theory behind the EU.
What Apple isn’t getting is this isn’t something that the EU is going to roll over for. As Baldur also notes, this is explicit in the naming and intention of the Digital Markets Act – whenever you see the word “market” in EU regulation it’s a tell that the intention is to bring an area into the scope of the single market, when the EU believes it has been out of alignment.
Regulating markets isn’t just a small thing for the EU. It’s existential. As Baldur puts it:
To Apple, the App Store is a side line. To the EU, the single market is the foundation of its existence. Any time you see two entities of similar size fight, bet on the one that thinks it’s fighting for its life.
Later on, John mentions that Spotify has been as publicly-critical of Apple as Epic, and it hasn’t had its developer account revoked.
Spotify, for example, is just as vociferous a corporate critic of the App Store as Epic is, and Apple hasn’t threatened them with revocation of Spotify’s developer program membership. The difference between Spotify and Epic isn’t in their rhetoric; it’s in their past behavior.
There’s another key difference: revoking Spotify would be a much bigger deal, both practically and politically. Spotify has around a third of all streaming music users, double its nearest competitor – which happens to be Apple. Spotify has 226 million paying subscribers, and a lot of them will use iPhones. Being told they can no longer use their Spotify account would undoubtedly mean that next upgrade cycle some of them would choose to move to Android.
The politics would also be terrible. Using your power over a market to ban the number one service where you are number two is exactly the kind of move which would land Apple in a world of legal pain. By comparison, banning Epic was nothing.
The level of bad behaviour that Spotify would have to get up to in order to Apple to ban them would have to be so egregious, obvious and public that ignoring it imposed a bigger cost than removing their developer status. I’m not sure what that might be. Given that Apple never ever blinked when Facebook was complicit in genocide, I can’t imagine what Spotify would need to do to get banned. Launch its own nuclear weapons? Despite Apple’s protestations, the rules of the App Store game are very different for developers that are strategically important to Apple.
Why is Apple, a company that’s not exactly composed of B-Ark players, getting this so wrong? I wonder about this a lot. In my professional life, I’ve known a lot of people at Apple. I worked there for a short time. I was in daily contact with them while working on MacUser. 99.99% of those I’ve met have been good, smart people. Some of them are still friends.
I’m certain the same is true for John, and I would, not that long ago, have posed a very similar question to him:
But why not take an opportunity to look magnanimous? Apple shouldn’t be expected to grovel, but this looks like they’re going out of their way to look vindictive. I really thought it would be a clever bit of public relations jujitsu to make nice with Epic, even if, in Cupertino, it was through gritted teeth.
I think the answer to this lies in a gradual change I’ve seen in the way the company behaves since (and I hate saying this) Steve Jobs died. In her recent Burn Book, Kara Swisher cites something that Jobs said to her:
By 2010, Apple’s market valuation would surpass Microsoft’s, a major milestone. A week later, Jobs was back on the ATD stage and I asked him if he had a thought or two about that. “For those of us who have been in the industry a long time, it’s surreal,” he responded. “But it’s not why any of our customers buy our product. Remember what we’re doing and why we’re doing it. Sometimes you just have to pick the things that look like they’re going to be the right horses moving forward. We’re trying to make great products. Have courage of our convictions … Customers pay us to make those choices. If we succeed, they’ll buy them, and if we don’t, they won’t.”
Jobs loved making money as much as the next billionaire, but not for the usual reasons. He didn’t regard it as a measure of him, personally. It was a measure of how much people loved Apple products, because they chose to buy the best. And when making products, the question of what delivered the best for the customer was always at the heart of decisions.
Apple today sees the App Store, too, as a product. It regards its role as delivering the best experience for customers, by keeping out crap apps, setting standards, making sure customers aren’t ripped off, and so on.
Which leads me back, again, to the last line of that Jobs quote: “Customers pay us to make those choices. If we succeed, they’ll buy them, and if we don’t, they won’t.” Jobs knew that the pressure of competition was what kept Apple – and all companies – honest.
With the App Store, customers aren’t allowed to choose. Apple doesn’t compete by being the best. Apple succeeds by being the only option – and that is corrosive to any company culture. My fear that it’s corroded Apple’s culture, too.
The future of search-driven affiliate content
This week, rather than focus on a single topic, I thought I would look at a couple of different things – and also point you in the direction of some other great articles I’ve read this week. First, though, something that’s a bit of a theme for me: the long-term unsustainability of the affiliate/SEO content model...
This screen grab neatly illustrates why I think search-driven affiliate content has no long-term future:
If you're a publisher, and you have an affiliate-led revenue strategy, you might want to start thinking about what your revenue model will be in a few years. Conversational AIs are going to massively impact on your ability to monetise.
This is an image from a query performed using Google Gemini Advanced, and the answer to my question includes links directly to retailers for users to just buy the recommended products. No affiliate intermediary required. And remember: Gemini will be the default voice assistant on Android, eventually. I haven’t seen good data on how many affiliate purchases take place on mobile versus desktop, but it’s likely to be the majority.
Conversations generative AI tools like Gemini are not good enough yet for purchasing (and that's true of most generative AI) but it will be, and probably sooner than you think. In nearly thirty years of covering technology, I don't think I have seen a new tech that's improved as rapidly as generative AI. It's gone from laughable to serious in 18 months, and I suspect that pace will continue given the money and resources pouring into it.
For purchasing decisions, conversational interfaces will ultimately be better for users, as they allow them to hone down recommendations based on personal priorities. I could talk to Gemini and say, “OK, I have a mix of hard wood floor and carpets, what would you recommend?” I can change price ranges, asking if there's a really outstanding model just above what I'm looking to spend.
It's going to take, I think, between three and five years to get to the point where the technology is good enough, but it will get there. If you have affiliate revenue now, I would strongly recommend you invest what you're making in a long-term strategy of building more direct traffic, and more direct revenue from consumers (in whatever way is appropriate to your market).
You might have noticed that online media is currently in trouble, with layoffs happening virtually everywhere you look. Dave Ruddock has written an excellent summary of why – and in particular, why now. It’s a quintuple whammy of Google, consolidation, affiliate, AI and the death, for publishers, of the distribution platforms they have come to rely on.
Dave finishes with “get out of media while you can, folks. It’s a bloodbath” and I sympathise with that view a lot. Paul Newman, who is MD of tech at Future, points out in the comments that this may just be the end of a cycle, and he’s right to say that the media business goes in cycles. When I’m optimistic, I think the next cycle will be all about direct traffic, paid for via subscription, and a resurgence of quality over pageviews. But the pessimist in me notes that getting there is going to be very painful, for businesses and for individuals.
The other major concern I have is the loss of experience in the industry. If you’re in your 50s now and someone dangles a decent carrot of redundancy money in front of you, you’re probably going to take it and go off to do something other than active journalism.
But it’s deeper than that. I had a conversation recently with a freelance tech writer of many years standing, who told me he no longer bothers even pitching to write reviews. Publications now want a “best of” with 10 products in it, and want to pay £200 for it – and actually properly testing 10 products takes a lot longer than than half day that £200 should pay for.
That freelancer represents decades of experience in technology and testing products. That’s all now effectively lost to the industry, never to return. Crafts which bleed knowledge like that rarely see an increase in quality over time, and if we are moving to a new era of quality content, we will need – somehow – to get that back.
On a more “admin” note, I’m thinking about expanding what gets emailed out to subscribers, and would like to hear your views.
At the moment, the mid-week newsletter is the only thing anyone gets via email. Other posts are all web-only.
I have started a regular link post on Fridays called “Ten Blue Links”, which covers a broad range of everything that’s interested me. I am thinking of sending this out by email too. I also do occasional longer posts on things which I have found interesting, again mostly in tech. And on Sundays I write a weeknote, which is a more personal reflection of what I’m up to.
As an experiment I’m going to send out Ten Blue Links via email, as well as the mid-week post. I’m hoping this will be of value to you. Ultimately, I want to move to an email system which allows you to sign up to one, or both – but for now it will have to be all or nothing.
Let me know what you think either in the comments below or by email. I’m planning to start emailing out Ten Blue Links from next week.
Weeknote, Sunday 3rd March 2024
I'm a little bit tired: a two hour journey back from Folkestone this morning (thank you farmers, tractor convoys in a mediaeval walled city are fun) and several pints last night make me want a nap. It was a friend's birthday, and there was pizza. I narrowly avoided dad dancing.
Things I have been writing
I'm not entirely sure why this week's Ten Blue Links was the Folsom City Prison edition – perhaps because I mention hacking prison laptops – but it was, and there's some good stuff in there. I also wrote about who AI might indicate the end of the line for Google. Google is a strange company in many ways (someone once described it to me as "a university research division funded by an adtech company) and I suspect it's at a crossroads. Of course, like IBM, it won't vanish – companies can last a long time on momentum alone – but it feels like without a major change of course it won't be seen as a visionary company again.
Things I have been reading
After 80 days of daily reading I broke my streak, and, it seems, had a bit of a break. But I've started again, picking up Guy Standing's Plunder of the Commons. Standing starts off looking at the historical enclosure of common land, but then swiftly moves into the way that everything which we have banded together to do in common is quietly – and sometimes not so quietly – being taken away from us and given to individuals to profit from. Same shit, different century.
I bought and finished Kara Swisher's Burn Book. It’s fairly obvious some of the shall we say more critical reviews have done quite a bit of selective quoting. Like quoting a sentence and then missing out the all-important one which follows, showing exactly the opposite of what the critic is claiming. Good book, and I would recommend it to everyone.
What's the sound? A screeching u-turn, followed by excuses
Craig Grannell on Apple’s u-turn on web apps:
Apple has performed a screeching U-turn on killing web apps, perhaps because the European Commission publicly stated there was no need for Apple to scrap them in the first place. Oh dear. I look forward to certain (mostly US) commentators retracting their “the bad and evil EU is forcing our beloved Apple to do a bad thing” stance and replacing it with a “the bad and evil EU is making it impossible for Apple to know what it should do and that is a bad thing” stance. Fun!
The ability of US-based Apple commentators to both fail to understand how the EU works and make so many excuses for the company’s bad behaviour is really quite a thing.